Karen Underwood

Karen Underwood is an experienced customer service professional, currently serving as a Customer Service Representative at Aspen Dental since January 2019, where solutions for dental healthcare needs are provided to clients. In addition to a role at Brovitz Group since November 2018 as a Customer Service and Sales Specialist, Karen has extensive expertise in delivering customized assistance and ensuring customer satisfaction. Previous positions include Customer Service Specialist at Twisted Copper Company, where historical tours and wine tastings were guided, and Customer Service Representative at Herschend Family Entertainment, assisting clients in planning memorable vacations. Karen co-authored two books, "Forgotten Tales of Arkansas" and "Haunted Springfield," and has held creative roles in music and theatre, including Musical Director for a Sci-Fi themed show and Producer at Wichita Theatre. A graduate of Arkansas State University with a B.S. in Mass Communications, Karen combines a rich background in customer service with creative and storytelling endeavors.