Emba Roger Emeka (Rog)

Roger Emeka, EMBA, has a strong background in customer service and operations. Roger (Rog) currently holds the position of Director of Customer Experience at Browns Shoes Inc., where they are responsible for building a consumer insights program and ensuring collaboration among various business functions. Prior to this, Roger served as the Director of Customer Success at Vention, overseeing the Technical Support and Application Engineers teams. Roger (Rog) was also responsible for creating customer journey maps, playbooks, and maintaining customer health metrics. Before that, Roger worked at Frank And Oak, holding multiple roles including Director of Customer Service and Operations, Head of Customer Service, and Member Services Representative. Roger (Rog) managed logistics, fraud prevention, and customer inquiries, providing valuable feedback to other departments. Roger began their career as a Customer Service Representative at BMO Financial Group before transitioning to roles at Nautilus Plus, Future Electronics, and SAQ.

Roger (Rog) Emeka, EMBA has a diverse education history. Roger (Rog) obtained their Executive MBA from the Quantic School of Business and Technology in 2022. Prior to that, they completed their Bachelor of Arts and Science degree in Political Science from Concordia University from 2008 to 2012. Before pursuing their bachelor's degree, they received a Diploma of College Studies in Social Science from Vanier College between 2004 and 2007. Roger also holds a High School Diploma from College De Montreal, which they earned from 1999 to 2004.

In addition to their formal education, Roger has obtained certifications to enhance their professional skills. Roger (Rog) completed the Customer Success Management Fundamentals certification from LinkedIn in June 2020.