Caroline Leck is an experienced professional in support operations and customer experience, currently serving as the Head of Support Operations & Customer Experience at Brsk since February 2024. Prior to this role, Caroline held several positions at Capita, including Head of Customer Journey Optimisation and Customer Experience & Service Improvement Manager, from April 2014 to February 2024. Earlier career highlights include serving as a Senior Business Analyst at The Co-operative Banking Group, Transformation Process Improvement Manager and Senior Process Improvement Specialist at TalkTalk, and Process Improvement Analyst at Carphone Warehouse. Caroline obtained a Bachelor's degree in English Language and Linguistics from the University of Central Lancashire between 2003 and 2006, and attended Bede 6th Form College from 2001 to 2003.
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