Customer Service Administrator

BUILD YOUR CAREER AT BLACK & MCDONALD

Black & McDonald is an integrated, multi‑trade service provider that safely delivers high quality construction, facilities management, and technical solutions. We are a family-owned and family-run company that employs thousands of highly skilled and talented professionals across North America. With nearly 100 years of diverse market experience, we are a forward‑thinking organization with a strong track record of delivering operational excellence and customer-focused solutions that stand the test of time.

ABOUT THIS CAREER OPPORTUNITY

Black & McDonald’s Southwest Ontario team is growing! If you are committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.

The Customer Service Coordinator is located in Stoney Creek with a focus on supporting and facilitating the Service team. Additional responsibilities include overseeing the hourly payroll and payroll related functions. Duties and responsibilities include but are not limited to:

• Respond as 1st point of contact on the Service line.
• Dispatch technicians for service calls, maintenance work and #4’s
• Respond to client concerns promptly and escalate to Supervisor as required
• Plan and schedule all labour for maintenance agreements, projects and emergency service calls
• Develop daily, weekly, and monthly workload schedules
• Ensure agreement files are up to date with proper equipment lists and labour schedules
• Maintain vacation and trade school calendars for technicians
• Review Preventative Maintenance WIP reports to ensure accurate completion per schedule and hours allotted
• Maintain accurate records on call backs, response times and other Quality Assurance elements as required
• Update and upload hourly payroll entry file on a weekly basis
• Complete other payroll related duties as required

COMPETENCY REQUIREMENTS

• Communicates Effectively
• Customer Focus
• Holds Self and Others Accountable
• Teamwork and Collaboration

EDUCATION REQUIREMENTS

• Secondary education diploma is required, though post-secondary degree is preferred

WORK EXPERIENCE REQUIREMENTS

• 3-5 years of Administration/Customer Service/Dispatch expere

SKILLS, ABILITIES AND OTHER REQUIREMENTS

Intermediate knowledge and understanding of:

• Ability to manage multiple projects in a fast paced environment
• Effective leadership skills with a strong focus on facility and business processes
• Organization and time management

Intermediate user of:

• MS Office (Word, Excel, Project)
• JD Edwards or an Oracle-based ERP system is an asset
• DSI platform is an asset

Black & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.