Michael Müller

Michael Mapfumo currently serves as a Technical Support Lead at Asurion, where responsibilities include managing and resolving complex technical issues, particularly related to mobile network tower challenges. Prior experience includes a role as Customer Service Technical Support at AlarmClub Inc., achieving a 96.7% success rate in resolving technical issues through effective problem identification and troubleshooting. Additionally, Michael worked as a Data Research Analyst at Webhelp, focusing on data analysis and developing solutions to improve customer service. Educational background includes a Full Stack Web Development program at 4Geeks Academy, an Associate’s degree in Cinematography and Film/Video Production from SAE Institute, and a computing certificate from Speciss College.