Laura Daussaint

Laura Daussaint is an experienced professional currently serving as a Loyalty Product Manager at Brussels Airlines since November 2024. Prior to this role, Laura was at Cowboy from June 2021 to November 2024, initially as an Aftersales Team Supervisor overseeing a global team and improving performance metrics significantly, and later as an Aftersales Project and Team Manager, where Laura led project management initiatives and constructed a comprehensive knowledge base while coaching a team of four. Laura's career began with a position as a Customer Service Representative, where key improvements were identified in customer feedback and technical issue management. Educational qualifications include a Master’s degree in Multilingual Communication from Université catholique de Louvain and a language certificate in Dutch from EPFC, among others. Additionally, Laura holds a first aid certification from Institut de formation croix-rouge.