Baris Taptik

Baris Taptik is a seasoned professional in customer service and technology innovations, currently serving as the Shape Group Lead for Customer Service at BSH Home Appliances since November 2023, focusing on customer service solutions and implementations. Taptik has been with BSH Home Appliances Group since July 2016 in various leadership roles, including Head of Innovation and Customer Interaction Senior Manager. Prior to this, Taptik managed BI, EPM, and CRM solutions at İnnova Bilişim Çözümleri A.Ş. and served as a Dynamics CRM Product Manager and Partner Account Manager at Microsoft Turkey, where responsibilities included business development, sales activities, and partner management. Taptik’s career also includes a significant tenure as a Senior Consultant at SAP Turkey. Academic credentials comprise a degree from Marmara University, a short-term study at the University of Vienna, and completion of secondary education at Istanbul Alman Lisesi.