Benedikt B.

Benedikt B. is an accomplished CX Journey Manager and Touchpoint Strategist at BSH Home Appliances Group since April 2021, specializing in strategic steering within the European consumer journey. Prior to this role, Benedikt served as a Customer Insights Manager at heycar, where agile user research methodologies were implemented, significantly enhancing customer feedback processes and panel research. Benedikt's experience also includes a tenure at Native Instruments as Customer Insights Manager, where direct collaboration with product management and designers facilitated the development of DJ software and hardware. Early career roles encompassed market research and internship positions at AUDI AG, Sigmund Freud Landesnervenklinik Graz, and SPIT Lab at the University of New Orleans. Benedikt holds a Diplom (Master) in Psychology from Universität Innsbruck and completed a semester abroad in Psychology at the University of New Orleans.