Una Wall

Una Wall is a seasoned professional with extensive experience in product management and customer experience, currently serving as Senior Product Manager for Unified Communications and Cloud Contact Centre Solutions at BT Ireland since October 2016. Responsibilities include managing product and market analysis for key business portfolios and implementing strategies to enhance market position and business KPIs. Previously, Una held various roles at eircom, including Customer Experience Manager, where significant focus was placed on driving customer satisfaction and process improvements across multiple divisions. Una's career began in customer service at Aer Lingus, and an educational background includes degrees and diplomas in Arts, Public Relations, and Business to Business Marketing from esteemed institutions such as Maynooth University and Technological University Dublin.