BT Ireland is one of Ireland’s leading communications services providers with over 650 employees. Through our unique combination of global and domestic capabilities, we deliver integrated and secure communications and IT services to indigenous and multinational companies. These include contact centre solutions, data centre and managed services delivery, network, security, cloud, communications, and collaboration solutions.

In addition, our Wholesale business serves the needs of other service providers, both local operators and global carriers.  We’re Europe’s largest telecoms services wholesaler by revenue and market share, and the second largest fixed line wholesaler in Ireland, serving over 50 operators.

Our portfolio is a powerful combination of data networking connectivity, carrier voice, data centre, next-gen fibre broadband and line rental reseller services. Communications can be a complex business and to help our Wholesale customers optimise their network and their business we offer flexible managed services to support them every step of the way.

BT Ireland is committed to being a responsible business leader and have been certified with the Business Working Responsibly Mark, following an independent audit by the National Standards Authority of Ireland and Business in the Community Ireland. As part of our responsible business leadership, we organise the annual BT Young Scientist & Technology Exhibition. We have been voted a Healthy Place to Work by our employees for five consecutive years. 

Our relentless focus on Customer Experience has been recognised, and we’re proud to win Best Culture in Customer Experience trophy at the World Series Customer Centricity Awards, and recognised as Trailblazer in CX by Deep Insight as part of their Excellence in CX Awards. These awards reflect the efforts of all the teams within BT Ireland who make it their purpose to deliver a standout customer experience.




Telecommunications

IT Services

BT Ireland

Shay Walsh

Anthony O'Reilly

Edel Harrington

Michelle McLaughlin

Humphrey I.

Sarah Bradley

Shishir Ranjan Srivastava

Alan Hogan

Nnadiebube Orizu

Louise Coates

Mark Cawley

John Ellison

Priscilla O'Regan

Elaine Lynch

Ailbhe M.

Michael Kelly

Leo Hennessey

Kieran Rouse

Conor Patterson

Paula Morrell

Chris Smartt

Aaron Carroll

The Customer Support and Services team at BT Ireland is dedicated to enhancing the customer experience through proactive service management and support. This team works closely with clients to ensure seamless service delivery, address any issues, and optimize communication solutions tailored to individual needs. By fostering strong relationships and providing expert guidance, they play a crucial role in maintaining customer satisfaction and loyalty, ultimately driving the success of BT Ireland's diverse service offerings.

Customer Support and Services

Network and Technical Operations

Product Management and Development

Customer Support and Services

About

Team members

Other teams at BT Ireland

Network and Technical Operations

Product Management and Development