Maureen Thorlin

Maureen Thorlin has a strong work experience in various roles within the telecommunications industry. Maureen started their career at Alpha Airports Group as a Central Systems Controller, where they managed a project for new tills and back-office systems. Maureen then moved to Orange, where they held roles such as Provisioning Support Analyst and Principal Analyst, responsible for managing a team and ensuring the smooth provisioning of home phone and second-line services. Maureen joined BT Managed Services Limited as a Principal Analyst, providing consultancy to the business and managing operational acceptance criteria for projects. At BT, they held multiple roles, including Business Improvement Manager, Transformation & Change Project Manager, and Head of Systems, Network, and Online CS. Their most recent role is at BT Wholesale, where they served as the Head of Customer Lifecycle Design, responsible for implementing customer lifecycle design methodologies and designing operational models for the Wholesale Broadband product portfolio. Currently, Maureen is the CX Design & Delivery Portfolio Lead (IoT) at BT.

Maureen Thorlin's education history includes attending Barnfield College, although the specific start and end years are not provided. No degree or field of study information is given. Additionally, Maureen has obtained several certifications, including "How to Think Strategically" from LinkedIn in October 2023, "Smart Brevity: The Power of Saying More with Less (Book Bite)" from LinkedIn in June 2023, "Organization Design" from LinkedIn in April 2021, "A Design Thinking Approach to Putting the Customer First" from LinkedIn in February 2021, and "Thomas A. Stewart and Patricia O'Connell on Designing and Delivering Great Customer Experience" from LinkedIn in February 2019.