Alex Wotton is a seasoned service design leader with 15 years of experience in shaping and implementing human-centered services across various sectors. Currently at BT Group, they are focused on enhancing connectivity and enterprise services while advancing the design practice. Previously, Alex held significant roles at Capgemini and Deloitte, where they built and led multidisciplinary teams and successfully delivered essential services aligned with government standards. They have a strong background in user-centered design and product strategy, with a proven track record in high-stakes environments, including government digital transformation initiatives. Alex's passion for design is evident in their commitment to embedding it into operations and driving sustainable transformation.
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