Chetna Shah is an experienced Change Leader specializing in Organisation Design and Development, with a focus on culture transformation across various sectors including technology, publishing, and utilities. Currently serving as the Head of Global Operating Model and Organisation Design at BT Group, Chetna has previously held roles such as HR Manager at Carphone Warehouse and Senior Organisation Design and Development Consultant at BT Group. Chetna holds a Postgraduate Diploma in Human Resources Strategy from London Metropolitan University and a Graduate Certificate in Organisation Effectiveness from Roffey Park Management Institute. Skilled in navigating complex change, Chetna's background encompasses competencies in digital transformation, mergers and acquisitions, and diversity and inclusion initiatives.
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