Harpreet Hayre has extensive experience in IT and security roles, currently serving as a Security Sales Engineer at BT Group since June 2014. In this role, Harpreet has supported Managed Customer Services for Norfolk Council and has expertise in configuring Smoothwall Firewall. Previous positions include Senior 3rd Line IT Cloud & Infrastructure Specialist & Design Authority, where Harpreet provided 3rd-line support and infrastructure maintenance, and Technical Beacon Lead, focused on system efficiency and team skill development. Earlier experiences at BT and Sandwell MBC involved customer engagement and desktop engineering, respectively, while Harpreet's educational background includes a Master's in Human Centred Systems from the University of Birmingham and a Bachelor's in Computer Science from Coventry University.