Ian Duerden

Ian Duerden is a seasoned professional in the communications industry with extensive experience at BT Group and its predecessor organizations. Currently semi-retired, Ian Duerden previously served as Managing Director for various business services, focusing on customer service and transformation for BT Business, overseeing service for millions of customers. As MD of Group Business Services, Ian Duerden played a key role in evolving shared services across the organization. With a strong educational background that includes CGMA, FCMA, and FICM designations, Ian Duerden reflects on a fulfilling career marked by leadership and collaboration within exceptional teams.