Kevin Mason is an experienced Reporting & Analysis Manager currently overseeing operational performance at BT Customer Care and Enterprise Mobile since October 2016. In this role, Kevin is responsible for providing insights to drive process improvements and enhance application processing, billing, and customer service. Additionally, Kevin serves as the Director of KM Consultancy Services since June 2016 and previously worked as a Distance Learning Tutor at Learning Curve Group, managing a case load of IT qualification learners. Kevin's extensive experience at EE, from February 1999 to September 2016, includes leadership roles in Business Intelligence, where responsibilities involved managing a large team, stakeholder engagement, and delivering key insights to drive operational efficiency. Kevin holds a GNVQ in Mechanical & Electrical Engineering from Hartlepool College and a GCSE in Computer Science from Wellfield Comprehensive.
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