Melissa Martin currently serves as a 999 Call Handler at BT Group, a position held since April 2024. Prior experience includes roles as Recruitment Team Lead at Peregrine, Recruitment Consultant at Capita Resourcing, and Software Development Recruitment Consultant at Hays. Earlier, Melissa worked at Babington as a Customer Welcome Advisor and Recruitment Resourcer, and held the position of Learning Support Advisor. Additional experience includes serving as a Youth Theatre Assistant at Derby Theatre. Melissa Martin earned a Bachelor's degree in Theatre Arts from the University of Derby from 2013 to 2016.