Richard Heath is a Senior IT Leader with over 25 years of experience in operational service. Currently, they serve as a Senior Operations Manager at BT, leading a diverse team of over 120 individuals in 24/7 IT operations, major incident management, and IT change compliance. They are ITIL qualified and possess broad technical knowledge, effectively engaging with senior stakeholders. Previously, Richard held the position of Senior Manager at BT PLC from 1990 to 2023.
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