Cris Bellotti

Cris Bellotti is an experienced professional in operational risk and customer experience management, currently serving at BTG Pactual since July 2024. Prior to this role, Cris was associated with Órama Investimentos for nearly nine years, where significant achievements included leading a team to enhance customer experience, resulting in a 30% increase in NPS and a 50% reduction in critical service tickets. Additionally, Cris successfully scaled the client base from 5,000 to 100,000 in four years while overseeing marketing strategies. Previous roles include advisory work for Prêmio iBest, and various positions at XP Investimentos and Ágora Corretora, focusing on market segmentation, quality assurance, and training. Academic qualifications encompass an Executive MBA in Customer Experience and Management from SEDA and ESPM, alongside a Technologist degree in Marketing from Estácio.