Jagpreet Arora

Jagpreet Arora is an experienced professional in the field of Information Technology, currently serving as the Information Technology Service Desk Team Lead at Buchanan Technologies since March 2023. In this role, Jagpreet excels in managing customer requests and guiding team members to ensure effective incident resolution while maintaining service level agreements. Previously, Jagpreet held positions as L2 Helpdesk Support and Service Desk Analyst at Buchanan Technologies, where responsibilities included providing technical support and troubleshooting software and hardware issues. Jagpreet's earlier experience includes roles in various industries, such as awning installation and asset protection, and is backed by a Diploma of Education in Information Technology Support Services from Sheridan College.