Kaloyan Ivanov

Kaloyan Ivanov is an experienced information technology professional with a strong background in service desk operations. Currently serving as the Information Technology Service Desk Team Lead at Hargreaves Lansdown since September 2018, Kaloyan previously held the position of Service Desk Analyst at both Hargreaves Lansdown and Dyson from December 2015 to September 2019, where responsibilities included providing first-level support and managing incidents in line with service objectives. Prior roles included Customer Service Advisor at GBRS-UK and Labourer at British Solar Renewables. Kaloyan holds a Bachelor's degree in Marketing/Marketing Management from Universitet 'Prof. Dr. Assen Zlatarov' in Burgas, earned between 2011 and 2014.