Lois Daniels

Lois Daniels has a diverse work experience in the field of IT support. Lois started their career in 2001 as a Mechanic at Linc Facility Services, where they were responsible for maintaining and monitoring equipment. In 2011, they worked as an Installer at Ad A Staff Inc, installing Dell computers at various schools. Lois then transitioned to a Help Desk Technician role at TEKsystems from 2011 to 2013. Following that, they worked as a Service Desk Technician at Unisys from 2013 to 2016, troubleshooting and fixing hardware and software issues for clients. From 2016 to 2019, they served as a Service Desk Technician at Wipro Limited.

Lois'smost recent role was at Buchanan Technologies, where they started as an Executive Support Technician in 2019 and later became a Lead Support Technician in 2021. In these positions, they diagnosed and repaired computer hardware and software issues, created instructional documents for new IT procedures, provided mobility support on personal devices, and resolved account resets and lockouts. Lois also managed small projects and collaborated with their team to identify and resolve technical issues.

Overall, Lois Daniels has a strong background in IT support, with experience in hardware and software troubleshooting, project management, and client support.

Lois Daniels obtained a Bachelor's degree in IT Project Management from Strayer University between 2021 and 2025. Prior to that, they earned an Associate's degree in Computer and Networking from Remington College - Fort Worth Campus between 2010 and 2011. Lois completed their high school education at Southwest High School and obtained a High School Diploma in 1996. In addition to their degrees, Lois has obtained various certifications, including the Google IT Support Professional Certificate from Coursera in 2021, and certifications in Operating Systems, Computer Networking, and Technical Support Fundamentals from Coursera in 2020.