Jody Hughes

Jody Hughes is an experienced Senior QA Engineer at Bud Systems, where roles have included QA Engineer and First Line Support since September 2020. Prior experience includes serving as a Senior Associate at VISTRA from April 2019 to August 2020, providing first and second line support for multinational clients, and a Smart Support Technician at OVO Energy from September 2015 to 2019, focusing on technical support for smart meter installations and maintenance processes. Jody also held roles as a Junior Business Analyst during a secondment and as a Telecommunications Specialist, with a solid foundation in customer service and technical training through positions at Teleperformance UK, where responsibilities encompassed training material development and delivery, agent support, and customer service.