Ben Delaurier

Ben Delaurier has over 19 years of work experience in customer support and IT roles. Ben began their career in 2001 at Dell as a Gold Technical Support Specialist, providing Level 1 Technical Support for customer issues and advanced troubleshooting for hardware and software issues. Ben then moved up to Gold Technical Support Analyst, providing Level 2 Support for 25 front-line technicians. In 2009, they joined Blizzard Entertainment as a Support Information Manager, managing a team of administrators to provide internal and external documentation for support teams regionally and globally. Ben then became a Customer Support Team Manager, managing a team of specialists to respond to customer contacts via mail and chat. In 2012, Ben joined Buffalo Americas as the Director of Customer Support and IT, where they were responsible for Buffalo Americas' Support and IT Strategy, Execution and Maintenance. Ben identified IT needs and deficiencies, documented many undocumented systems, migrated physical server environment to virtual environment, moved on-premises servers to colocation, migrated legacy ERP to new servers, implemented Salesforce as the Support CRM, managed the aspect of moving to a WFH environment, built processes in Salesforce to improve Sales reporting and approval processes, and managed the execution of Buffalo Americas' Support strategy. Ben then became the Director of Americas Support and Manager of US Customer Service and Support.

Ben Delaurier attended Southern Methodist University from 2000 to 2002 and obtained a Microsoft Certified Professional degree.