Ben Delaurier

Ben Delaurier has extensive work experience in various roles in customer support and IT. Starting from 2001 at Dell, they worked as a Gold Technical Support Specialist and later became a Gold Technical Support Analyst, providing technical support and troubleshooting. Ben then became a Technical Support Manager, first in Specialty Process and later in Managed Services, where they managed teams and implemented performance indicators and improved processes.

In 2009, Ben joined Blizzard Entertainment as a Customer Support Team Manager, where they managed a team of specialists and implemented a stack rank system. Ben later became a Support Information Manager, overseeing a team of administrators and managing documentation for support teams regionally and globally.

Since 2012, Ben has been working at Buffalo Americas. Ben started as a Manager of US Customer Service and Support, and during their tenure, they successfully implemented a new CRM system, built a support model, and worked closely with the sales team to manage high-value customers. Ben then became the Director of Americas Support, where they continued to execute support strategies and manage the support team.

Since 2018, Ben has held the position of Director of Customer Support and IT at Buffalo Americas. In this role, they have been responsible for Buffalo Americas' IT strategy, execution, and maintenance. Ben has implemented various initiatives, including migrating servers to a virtual environment, implementing Salesforce as the Support CRM, and building processes to improve sales reporting and approval processes. Additionally, they have managed the transition to a work-from-home environment.

Overall, Ben's work experience demonstrates strong leadership skills, expertise in customer support, and the ability to drive process improvement and implement effective strategies.

From 2000 to 2002, Ben Delaurier attended Southern Methodist University, where they obtained a Microsoft Certified Professional degree. It is not specified what field of study they pursued during this period.