Annette Francella

Annette Francella has a diverse work experience that spans various roles and industries. Annette currently works for Bugcrowd as a Sr. Technical Customer Success Manager. Prior to Bugcrowd, they worked at CasaOne as the General Manager of Brand Operations, overseeing revenue growth and establishing relationships with major retailers. At CasaOne, they also held the role of Associate Director of Customer Success, where they managed customer interactions and developed policies to ensure high-quality service. Before CasaOne, Annette worked at Grubhub as the Manager of Onboarding and Sales Fulfillment, where they improved merchant education and gathered feedback to enhance the diner experience. At Yelp Eat24, they were the Manager of Account Management, responsible for training programs and streamlining case resolution processes. Annette also worked as an Account Manager at Yelp, building relationships with SMBs and facilitating projects. Annette started their career at Gold Rush Events, where they served as President and organized trade show events. Annette also gained experience at Gateway Promotions as an Assistant Manager, leading hiring, training, and promotional events. Additionally, they worked at the National Cheerleaders Association as a Head Instructor, conducting training sessions for coaches and managing a staff of up to 30 employees.

Annette Francella received their Bachelor's Degree in Mass Communication/Media Studies from Sul Ross State University, which they completed from 2008-2011. Additionally, they have obtained various certifications in cybersecurity and customer experience. Annette completed the "Cybersecurity Compliance Framework & System Administration" certification from IBM in April 2023. Annette also completed the "Customer Experience Certificate Program" from the University of California, Irvine Division of Continuing Education in March 2023. Moreover, Annette obtained three more certifications from IBM in March 2023: "Cybersecurity Roles, Processes & Operating System Security," "Introduction to Cybersecurity Tools & Cyber Attacks."