Paul Koudelis

Paul Koudelis is an experienced professional with a strong background in enterprise systems and technical support. Currently serving as Lead Functional Analyst at Build-A-Bear Workshop since September 2022, Paul leads the development and support of D365 F&O, significantly enhancing system performance and issue resolution. Previous roles include Lead Support Analyst for the same system, where a 50% reduction in issue closure time was achieved, and contributions as Help Desk Tester and Quality Care Center Lead at Weekends Only Furniture & Mattress, focusing on bespoke software testing and training program development. Early career experience at Convergys included managing teams, training technical support representatives, and providing high-level service support. Paul holds an Associate of Arts degree in Public Relations/Image Management from St. Louis Community College.