Vanessa Ortiz

Vanessa Ortiz is an experienced professional with a strong background in insurance and customer service. Currently serving as the Underwriting Operations Manager at Builders Mutual Insurance Company since April 2012, Vanessa has also held positions including Customer Contact Center Supervisor, Customer Contact Center Team Lead, and Premium Processing Accountant within the same organization. Prior experience includes roles as an Assistant Manager at Cricket Wireless and a Bilingual Contact Management Specialist at IBM/LBPS. Vanessa's career began at Bank of America as a Professional Teller, where foundational skills in customer interaction were developed.