Buildertrend
Jim Freeman is a seasoned program manager currently employed at Buildertrend since June 2022. Previously served as an implementation manager at EPIC Connections, Inc., where deployment of Nice CxOne Contact Center systems took place from November 2018 to June 2022. Jim has extensive experience in operations management, having held the title of director of operations services at both Alorica and West Corporation from March 2015 to November 2018 and from January 1994 to March 2015, respectively. In these roles, responsibilities included managing call recording and Cisco ICM systems alongside vendor relations with NICE and AT&T ERSC. Earlier career roles spanned project management, network control, production supervision, quality assurance, and production agent, showcasing a comprehensive background in call center operations and management. Jim Freeman holds a degree from the University of Nebraska Omaha, awarded between 1988 and 1992.
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Buildertrend
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Buildertrend is cutting-edge, cloud-based project management software. With nearly 1 million users across the globe, we empower the construction industry with a better way to build. Our software helps construction professionals build more projects while reducing delays, eliminating communication errors, and increasing customer satisfaction. From Estimating, Scheduling, and Change Order features to Client Communication and Document Management tools, our feature set is here to streamline every aspect of the construction process. As a partner in our customers’ successes, our team provides unmatched support, every step of the way. At Buildertrend, we believe in providing an all-in-one solution to solve real problems, deliver real results, and change the way the world builds.