Jim Freeman

Jim Freeman is a seasoned program manager currently employed at Buildertrend since June 2022. Previously served as an implementation manager at EPIC Connections, Inc., where deployment of Nice CxOne Contact Center systems took place from November 2018 to June 2022. Jim has extensive experience in operations management, having held the title of director of operations services at both Alorica and West Corporation from March 2015 to November 2018 and from January 1994 to March 2015, respectively. In these roles, responsibilities included managing call recording and Cisco ICM systems alongside vendor relations with NICE and AT&T ERSC. Earlier career roles spanned project management, network control, production supervision, quality assurance, and production agent, showcasing a comprehensive background in call center operations and management. Jim Freeman holds a degree from the University of Nebraska Omaha, awarded between 1988 and 1992.