Željka Sokol

Željka Sokol began their work experience at Iskon Internet d.d. in 2008, where they started as a Customer Service Supervisor. In this role, they were responsible for project management and analysis in customer care, trend analysis, and the development of tools, processes, and services. Željka also played a role in gathering and analyzing customer feedback for service improvements, coordinating testing and feedback, and creating manuals for services and equipment.

In 2013, Željka Sokol transitioned to the role of Customer Care Coordinator at Iskon Internet d.d. Here, their responsibilities included testing and testing coordination of new services and equipment, as well as testing of internal customer care services and tools. Željka also played a role in company-wide testing coordination and defining testing procedures. Additionally, they educated customer care about new channels, services, processes, and tools, and created manuals for both internal customer care and external services and equipment.

In 2015, Željka Sokol took on the role of Strategic Project Manager at Iskon Internet d.d. Željka worked in this position until May 2020, and their responsibilities included leading strategic projects, as well as coordinating project teams and stakeholders.

Most recently, starting in June 2020, Željka Sokol joined Bulb d.o.o. as a Technical Sales Engineer/Project Manager. Further details about their role and responsibilities in this position were not provided.

Željka Sokol attended the University of Zagreb/Sveuciliste u Zagrebu in 2001 and their education history beyond that is not available. No specific degree or field of study is mentioned.