Jan Cheng

Jan Cheng is an experienced professional in omnichannel operations and customer service management, currently serving as the Omnichannel Operation & Customer Service Manager at Bulgari since April 2010. Cheng has held various roles within the company, including Assistant Manager in Omni-Channel Operations and Specialist in Franchisee Operations, where responsibilities encompassed sales target achievement, performance tracking, monthly reporting, and collaboration with marketing and logistics teams. Prior to Bulgari, Cheng worked at Ermenegildo Zegna as Assistant to the CEO & Retail Support. Jan Cheng holds a Bachelor's degree in Business Administration from East China Normal University.