Sebastian Bakker

Sebastian Bakker is an experienced professional in customer care and financial services, currently serving as a Process Specialist for Customer Care Claims at Buma/Stemra since January 2012. In this role, Sebastian provides analytical support, process improvement, project assistance, and training within the customer care department. Previous experience includes leadership roles at ABZ as Team Leader Claims and Accenture Services, where responsibilities encompassed managing E-invoicing teams and accounts payable operations while focusing on process enhancement and team development. Sebastian's early career involved market research and commercial auditing, complemented by a Master's and Bachelor's degree in Business Administration from Radboud University, Nijmegen. Skills developed over the years include leadership, organizational abilities, decision-making, and problem-solving.