Gergana Z.

Gergana Z. currently serves as a Customer Online Guide at bunq since May 2023. Prior to this role, Gergana worked at SiteGround Web Hosting Company from September 2019 to November 2022 as a Community Manager, focusing on customer retention through inter-departmental escalations and proactive problem identification. Gergana's experience also includes a position as a Technical Support Specialist at SiteGround from March 2016 to March 2017, where solutions were provided for various technical issues. Additionally, Gergana worked at Hostway Services, Inc. from May 2009 to March 2016, first as a Quality Assurance Specialist, assisting in the design of performance metrics, and then as a Customer Service Specialist, resolving billing issues and customer complaints.