Silvia Pavlevcheva

Silvia Pavlevcheva has a diverse work experience history. Silvia is currently working as a Quality Assurance Engineer at bunq since October 2022. Prior to this, they worked at Crypto.com from May 2020 to September 2022, holding multiple roles including Process Analyst, Quality Assurance Analyst, and Customer Experience Associate. In these roles, they provided support to end users through various channels and assisted with high-priority tasks and escalations. Silvia began their career at Modis in August 2018, initially working as a Level 1 Technical Support Analyst before becoming a Training Coach from July 2019 to May 2020. As a Training Coach, Silvia maintained and analyzed internal databases, designed training materials, and proposed new training programs to support employee development. Throughout their career, Silvia demonstrated their expertise in quality assurance, process analysis, customer support, and training.

Silvia Pavlevcheva completed their Bachelor's degree in Human Resources Management, Sociology, and Psychology at the University of National and World Economy from 2018 to 2022. In addition to their formal education, they obtained several certifications, including QA Basics from SoftUni in January 2023, Quality Assurance Engineer from Skillo in October 2022, and Programming Basics from SoftUni in August 2022. Additionally, they received the Employee of the Month award from Modis in February 2020 and May 2019.