Kelly Munday

Kelly Munday is a seasoned professional in customer experience management, currently serving as a Senior Customer Experience Change Lead at Bupa Global since July 2013, where various roles have included Customer Experience Change Lead, Risk and Control Analyst, Knowledge Management Specialist, Complaints Coach, and Customer Service Representative. Prior to this, Kelly held the position of Personal Banker at Barclays from September 2011 to July 2013. Kelly Munday earned a BSc (Hons) in Psychology from the University of Portsmouth between 2008 and 2011.