Silvia Cristobal Hernandez

Customer Experience Manager at Busbud

Silvia Cristobal Hernandez has held various roles in the past decade. From 2011 to 2013, they were an Environmental Health Safety Specialist at MAPFRE. In 2013, they became a Youth Care Worker at Jessie Home Inc. From 2015 to 2017, they were a Team Supervisor at 24-7 Intouch. During the same period, they were also a Monitoring and Evaluation Specialist at Upclick and an International Volunteer at Crossroads International | Carrefour International. From 2017 to 2018, they were a Credit Specialist at TD and then a Customer Service Associate, Customer Experience Specialist, and Customer Experience Manager at Busbud. In 2021, they became a Gender Equality Advisor at CECI (Centre for International Studies and Cooperation).

Silvia Cristobal Hernandez's education history consists of a Bachelor's degree in Social Work from Universidad Complutense de Madrid (2006-2010), a Master's degree in Ethnic, Cultural Minority, Gender, and Group Studies from Universidad Autónoma de Madrid (2010-2011), a Master's degree in Occupational Health and Industrial Hygiene from Universidad Francisco de Vitoria (2012-2013), an Attestation d'Études Collégiales in Coopérant Interculturel from Cégep de Rivière-du-Loup (2020-2021), and an Attestation of College Studies in Project Management from Cégep de Sainte-Foy (2021-2022). Silvia also obtained a College diploma in Occupational Safety and Health Technology/Technician from IES Virgen de la Paloma (2004-2006) and a Standard First Aid, CPR and AED certification from the Canadian Red Cross in September 2019.

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Previous companies

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Timeline

  • Customer Experience Manager

    January, 2022 - present

  • Customer experience specialist

    January, 2020

  • Customer Service Associate

    October, 2018

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