Felicia Arnold

Felicia Arnold has a diverse work experience spanning multiple industries. Felicia currently serves as the SVP, Director of Enterprise & Operational Risk Management at Busey since 2022. Prior to this, they worked at KeyBank from 2012 to 2021, where they held various roles including Sr. Manager, Operational Loss Events, Manager, VP, Operational Risk Officer, and Project Manager. In these positions, they managed operational event data collection, maintained databases, administered project pipelines, and led project teams.

Before joining KeyBank, Felicia worked at General Motors - OnStar as a Business Performance Leader, leading teams and developing processes, scripting, goals, and training. Felicia also served as the Sales & Marketing Business Performance Leader at General Motors- North America.

Earlier in their career, Felicia worked at OnStar as an OnStar Sales Manager, marketing services to GM dealers and managing accounts. Felicia also held the role of OnStar Sales Manager at Regional Consulting Centers, where they achieved top sales rankings. Additionally, they worked as a GM Liaison at Executive Resolutions Center, resolving customer concerns and retaining OnStar subscribers. Finally, they served as an Area Sales Manager/Business Analyst at General Motors- North America.

Overall, Felicia Arnold has a strong background in risk management, operational events, project management, sales, and leadership roles.

Felicia Arnold received a Bachelor of Arts degree in English/Communications from Michigan State University from 1997 to 2001. Additionally, they have attended Universidad de Complutense de, although no specific dates or degrees are provided for this educational experience.