Johanna Dow

Jo joined Scottish Water in 2002 and was one of three people seconded to help create the world’s first licence provider – Business Stream. She became Finance Director of the new company in 2006 and was appointed Chief Executive in October 2014. In her capacity as CEO, Jo has played a key role in helping to transform Business Stream from a public sector monopoly into a commercial, dynamic, award-winning retail business with a real passion for customer service and for making a positive difference to its people, the environment and the local communities it operates within. Jo’s focus in recent years has been on delivering the company’s ambitious growth strategy to help cement the retailer as one of the leading players in the UK water market. This has included supporting the business to secure over £250 million worth of new customer contracts since the English market opened in 2017, and undertaking two major acquisitions that have helped position Business Stream as one of the top three largest water retailers in the UK.