Michelle Taylor

Michelle Taylor is an experienced CX Consultant currently employed at Business Systems since January 2023. Prior roles include Workforce Planning Manager positions at Comparison Tech and OVO, as well as at SSE plc, where responsibilities included managing workforce planning strategies. Michelle's extensive background in workforce management began at Affinion, where various roles encompassed Forecasting & Planning Manager, Scheduling Manager, and Workforce Management Lead Analyst from 2004 to 2017. Additionally, leadership experience as a Contact Centre Team Leader was gained at Affinion Group and CIMS LIMITED, and earlier in a Customer Service Team Leader role at Barclays UK Retail and Business Bank.