Neelam Tiwari

Neelam Tiwari has a diverse work experience in the field of client operations and management. Neelam currently holds the role of Director of Client Operations at Businessolver since October 2022. Prior to this, they worked at Alight Solutions as a Director from April 2021 to October 2022, where they managed a portfolio of large-market clients and led a global delivery team. Neelam also served as a Performance Team Manager from September 2018 to March 2021, handling organization-wide projects and collaborating with other leaders. Neelam also worked as a Health Senior Client Manager at Alight Solutions from November 2016 to August 2018, providing consultation on government rulings, plan design, and strategic conversations with clients. Before joining Alight Solutions, in the period from May 2013 to October 2016, they served as a Senior Operations Manager at AONHewitt, responsible for meeting contractual agreements and implementing healthcare requirements for clients. Prior to that, they worked as an Operations Manager at Aon Hewitt from August 2011 to March 2013, where they handled client enquiries, resolved issues, and mentored junior staff.

Neelam Tiwari holds a Bachelor of Science (BSc) degree from CCS University. Neelam also completed their Master of Business Administration (MBA) with a specialization in Information Technology & Operation Management through ICFAI Distance Education. Neelam has obtained additional certifications including a Group Benefits Associate (GBA) from the International Foundation of Employee Benefit Plans (IFEBP) in January 2022. Neelam has also earned a Lean Six Sigma Green Belt Certification from AON, although the exact month and year of completion are not provided.