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Alex L.

Chief Delivery Officer And Head Of Customer Success at BusPatrol

Alex L. has a diverse work experience spanning multiple industries and roles. Currently, they serve as the Executive Vice President of Global Field Operations at BusPatrol. Prior to this, they held the role of SVP of Global Operations, Quality, and Planning at BusPatrol.

Before joining BusPatrol, Alex L. worked at Northwest Federal Credit Union as the SVP of Operations, where they were responsible for driving profitability and engagement through strategic delivery of business analytics, digital strategy, and process efficiency.

Alex L. also has a strong background in the finance sector, having worked at Capital One as a Vice President in various roles. They were responsible for overseeing quality control programs, risk monitoring, and process improvement for different business areas within the Commercial Bank.

Earlier in their career, Alex L. held leadership positions at Morgan Stanley, where they supervised teams and implemented process improvements to optimize data flow and enhance client relationships.

They also have experience in consulting, having worked as a Business Consultant at InMold Biosystems.

Alex L. holds an MBA degree from Texas A&M University and served as a Graduate Assistant in the university's MBA program.

Additionally, they have military experience from serving in the US Army and Texas A&M Army ROTC as an officer, where they demonstrated leadership skills in planning and executing missions and managing budgets.

Alex L. has a diverse education history that includes degrees, certifications, and various fields of study.

In 1999, Alex began their education at the United States Military Academy at West Point, where they pursued a Bachelor of Science degree in Information Systems Engineering. They completed this program in 2003.

After some time in the workforce, Alex returned to education in 2008 to pursue an MBA in International Business at Texas A&M University - Mays Business School. They successfully obtained their MBA in 2010.

In 2009, Alex also embarked on an internship at Copenhagen Business School, focusing on Entrepreneurship and International Business. Additionally, in the same year, they studied abroad at EDHEC Business School, specializing in International Business.

Continuing their education journey, Alex attended the ABA Stonier Graduate School of Banking from 2014 to 2016, delving into the field of Banking. During this time, they also completed a Leadership Certificate program at the University of Pennsylvania - The Wharton School.

Alex's pursuit of knowledge extends beyond traditional degree programs. In 2019, they completed a MicroMasters program in Data Science at UC San Diego.

Furthermore, Alex has obtained several certifications throughout their career. These include being a Six Sigma Black Belt certified by the American Society of Quality in November 2018, Agile Project Management certification in June 2016, Project Management Professional certification from the Project Management Institute in February 2016, Lean Six Sigma Green Belt and Six Sigma Lean certifications from Capital One in October 2015, Business Process Management certification from Capital One in May 2013, and finally, being recognized as a Texas A&M MBA Graduate in December 2009. Alex also obtained a Project Management Professional (PMP) certification from the Project Management Institute in January 2016.

Overall, Alex L. has accumulated a wide range of educational experiences and certifications, covering areas such as Information Systems Engineering, Data Science, Banking, Entrepreneurship and International Business, Leadership, and Project Management.

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Previous companies

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Timeline

  • Chief Delivery Officer And Head Of Customer Success

    September 1, 2023 - present

  • Executive Vice President Global Field Operations

    July, 2022

  • SVP Global Operations Quality And Planning

    April, 2021