Shiloh Matcke

Shiloh Matcke has a diverse work experience spanning various industries.

From 2016 to 2020, they worked at Tuff Rocking as a Head Developer, where they managed the website and web store, handled updates, SEO, troubleshooting, and customer feedback. Shiloh successfully built a strong social media presence and provided technical support for the website and domains.

In 2017, Shiloh worked at Best Buy as a Sales Associate, focusing on inspiring customers and providing an excellent shopping experience. Shiloh continuously learned and developed their expertise to drive growth and achieve department goals.

From 2018 to 2019, they had two roles at Z57, Inc. - Onboarding Specialist/Product Administrator and Inbound Customer Service Representative. In these positions, they assisted clients with technical errors on their websites and Facebook pages, offered marketing tips, and provided on-demand support through emails and phone calls.

At Centro Cultural De La Raza, a non-profit organization, Shiloh served as a Web Developer from 2018 to 2020. Shiloh used HTML, CSS, and JavaScript to make updates and redesigns on the organization's website. Shiloh also managed projects to improve the website's UI/UX, created widgets to modernize various pages, and planned and executed revision projects.

From 2019 to 2020, they worked at Real Estate Digital as an Application Support Analyst, where they provided support for applications and resolved technical issues.

Currently, Shiloh is employed at Percy as a Customer Support Specialist since 2020. Shiloh handles customer inquiries and resolves issues related to the company's products and services.

Overall, Shiloh Matcke has a strong background in customer support, website management, technical support, and marketing.

Shiloh Matcke's education history begins in 2013 when they attended Scripps Ranch High School, although there is no information provided regarding their degree or field of study at that time. In 2020, Shiloh enrolled in the UC San Diego Extended Studies Cybersecurity Boot Camp, where they pursued a degree in Cyber/Computer Forensics and Counterterrorism. This program lasted for one year.

In addition to their formal education, Shiloh obtained several certifications. In June 2019, they received certification in JavaScript Algorithms and Data Structures from freeCodeCamp, followed by a certification in Front End Libraries in September 2019, also from freeCodeCamp. In January 2019, Shiloh obtained certification in Responsive Web Design from freeCodeCamp as well. In July 2020, they obtained Splunk 7.x Fundamentals Part 1 certification from Splunk. Lastly, in May 2022, Shiloh received the CompTIA Security+ ce Certification from CompTIA.