BVGroup
Vanessa-Laura Schmidt is an experienced professional in customer service management with a strong background in the gambling and education sectors. Currently on maternity leave since May 2024, Vanessa-Laura has worked as the Customer Service & Safer Gambling Team Manager at BVGroup since November 2022. Prior to this, a significant tenure at GoStudent GmbH from March 2020 to February 2022 included roles such as Senior Team Lead of Customer Care Managers and Customer Success Manager. Earlier experience includes VIP Management at bwin and VIP Executive at Wetten.com. Vanessa-Laura holds a Master’s degree in Tourism and Travel Services Management and a Bachelor’s degree in Tourism and Travel Services Marketing Operations from Modul University Vienna, along with a Unternehmerprüfung from WIFI Wien.
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BVGroup
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BVGroup is an online gambling operator and B2B technology solutions provider. We are known for our pioneering ethos. We are one of the few gambling companies to have our own in-house product and the first gaming company to use LED steeplechase advertising in horseracing. We also gave away £1 million to a single customer in our celebrated Euro 2016 campaign, The Million Pound Goal, and our World Cup 2018 campaign, The Golden Goal. We’ve undergone several changes since 1946, including being the first gambling company to move our operations to Gibraltar. We’re proud to partner with some of the most prestigious names in sport, giving us brand recognition across the world and title sponsor to multiple events in snooker, darts and horseracing among other sports. We go the extra mile to make sure our corporate social responsibility is fulfilled in line with the Gambling Commission’s three basic principles: preventing crime in gambling; conduct gambling in a fair and open way; protect children and vulnerable people. Our operational headquarters are located at the World Trade Center Gibraltar and, with a workforce of approx. 700, we are one of the biggest employers on The Rock. Our ability to adapt to new technology trends has been a dominant factor in maintaining growth, creativity and relevance in the global betting community. We are always on the lookout for new talent so if you’re interested in contributing to our next award-winning campaign, technological advancement or betting breakthrough, please get in touch. If this excites you as much as it excites us, we want to hear from you!