Karl McQuoid
Online Operations - Store Engagement Partner For BWS Online Delivery And Jimmy Brings at BWS
Karl McQuoid is an experienced professional in online operations and store engagement, currently working at Jimmy Brings since September 2021 and BWS since July 2014, focusing on improving customer satisfaction and user experience through data-driven decision-making and process optimization. Prior experience includes roles as an Operations Manager for national IT operations and Store Manager, where expertise in financial, stock, and people management was developed to enhance customer service and drive sales profits. Additionally, Karl has a background in coaching and community project coordination within sports organizations, including Touch Football Victoria and the Manawatu Rugby Union, showcasing strong organizational and relationship-building skills. Karl holds a Bachelor of Business Studies with a specialization in Sport Management and Marketing from Massey University.
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BWS
Since 2001, BWS has grown from being the local bottle shop, to become the largest and most convenient drinks retailer in Australia. There is over 1400 stores across every state and territory in the country. We employ over 9000 team members who work across a variety of roles. At BWS, we want to be the unboring bottleshop and create a place where all Aussies belong and we only have three rules: We bring the vibes We invite everyone in We do drinks your way We know that our customers see us as their local bottle shop too, so we stop at nothing to make sure we offer a great tailored range that meets the needs of our local communities we serve. After all, we started as a local neighbourhood bottle shop back in 2001 in the Sydney suburb of Cabramatta, so keeping things 'local' is familiar territory for us! We make sure our teams come first so they can put customers first, and we back this up by a genuine commitment to industry best practice training and development.
