Mark Jonker is an accomplished professional with extensive experience in customer success, strategic consulting, and IT transformation. Mark has held significant roles at renowned companies such as JIIM Partners, Neptune Software, Bynder, Accenture, and Miro, where responsibilities ranged from managing global customer success initiatives to developing and executing IT strategies. As a founder of scalingCX, Mark specializes in enhancing customer growth and retention for subscription-driven businesses. Academic credentials include a Master of Science in Information and Knowledge Technology from Middlesex University and an MBA from RSM Erasmus University. With a strong focus on delivering value and optimizing organizational performance, Mark has effectively collaborated with various sectors, including retail, fintech, and agri-technology.
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