Msha Norma Martinez Ccxp

Norma Martinez has over 15 years of work experience in various industries. Norma currently serves as the Director of Customer Experience at C.R. Laurence Co., Inc. since August 2020. Their previous role was as a Performance Improvement Project Manager at Cedars-Sinai from May 2019 to July 2020.

Prior to that, Norma worked as an Aftercare & Reintegration Manager at Destiny Rescue, where they led the mission and strategic vision of the organization's safe house in the Dominican Republic. Norma managed the aftercare program for survivors, including case management, reintegration, and staff engagement.

Norma also has experience in healthcare communication and marketing, having worked as an Internal Communications & Marketing Project Manager at UC Irvine Health. Norma was responsible for strategic planning and execution of internal and organizational communications efforts.

Additionally, Norma has worked as a Hospitality Trainer at both Roy's Hawaiian Fusion Cuisine and Fleming's Prime Steakhouse & Wine Bar, where they trained staff in hospitality skills.

Norma began their career as a TQM Assistant at BMW of North America, LLC, where they gained experience in total quality management.

Norma holds an MSHA degree and is a Certified Customer Experience Professional (CCXP).

Norma Martinez, MSHA, CCXP holds a Master's of Science degree in Health/Health Care Administration/Management, which was obtained from California State University, Long Beach, from 2014 to 2016. Prior to that, they completed their Bachelor of Arts (BA) degree in Business Administration/Management with an emphasis in Marketing at California State University, Fullerton, from 2006 to 2010.

Throughout their career, Norma has also acquired several additional certifications. These include "Understanding Finance and Accounting" from USC Marshall Executive Education in April 2021, "Certified Customer Experience Professional" from the Customer Experience Professionals Association (CXPA) in 2021, and a Lean Six Sigma Green Belt Certification from UCI Health in June 2016.