Michael Brakey, MBA

Head Of Customer Experience at Creative Automation

Michael Brakey, MBA has a diverse work experience spanning various roles and industries. In 2012, they began their career as an Assistant Manager at Spring Mobile, where they successfully managed several AT&T stores in the Denver area and achieved consistent high sales performance. From 2016 to 2017, Michael served as the Marketing and Membership Manager at Sam's Club, where they drove and expanded business relationships with key members and oversaw customer service and membership sales.

In 2016, they transitioned to Mobile Solutions Services as an Account Manager, where they managed cellular accounts for 60 enterprise-level clients, optimizing their mobile environments and creating cost savings. Michael then moved on to Media Audits International in 2017 as an Account Specialist, managing and resolving payment, reporting, and contract issues for multiple clients.

In 2019, Michael joined Empower Retirement as an Implementation Consultant, where they played a key role in implementing retirement plans for clients. Currently, they hold the position of Head of Customer Experience at Nexcom Mobility, starting in 2021. Prior to this role, they also worked as a Consultant for the company.

Throughout their career, Michael has demonstrated strong analytical skills, contract negotiation abilities, and expertise in customer service.

Michael Brakey, MBA, has a comprehensive education history starting with their Bachelor's Degree in Humanities with a focus on Literature & History from the University of Colorado Boulder, which they obtained in the years 2010 to 2012. Later, they pursued a higher level of education and earned their Master of Business Administration (MBA) in Finance from the University of Denver - Daniels College of Business between 2018 and 2020. Additionally, Michael Brakey received their official MBA certification from the University of Denver - Daniels College of Business in November 2019.

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