CPP Investments
Glenn Soriano is an accomplished IT professional with extensive experience in IT Service Management (ITSM) and process optimization. Currently serving as a Senior Engineer for Collaboration Platforms, Cloud & Digital Workplace at CPP Investments since October 2012, Glenn specializes in enhancing ITSM processes including Incident Management, Change Management, and Service Request Management. Previous roles include a Consultant at Manta Consulting Inc, where business process optimization was a key focus, and a Senior Governance Process Analyst for the Healthcare of Ontario Pension Plan overseeing ITIL compliance. Glenn's background with Hewlett-Packard Enterprise Services features roles such as ITSM Process Manager for the University Health Network and Application Service Owner for Procter & Gamble, demonstrating a strong track record in service delivery and ITIL best practices. Glenn holds a Bachelor of Commerce in IT Management from Ryerson University and has completed ITIL training through Pink Elephant and PMP Boot Camp.
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CPP Investments
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The CPP Investment Board is a global investment management organisation that invests the assets of the Canada Pension Plan and operates at arm's length from government.