Leah Jayne Tsang

Leah Jayne Tsang is a seasoned professional in member services with extensive experience in pension administration and financial services. Currently serving as Manager of Member Services at CAAT Pension Plan since March 2018, Leah oversees a dynamic team dedicated to exceptional member service, focusing on development, training, and meeting operational KPIs. Previously held roles include Team Lead and Pension Analyst at CAAT Pension Plan, and similar positions at Morneau Shepell, BGRS, TD, and Harry Rosen, where Leah honed skills in benefit calculations, customer service, and workflow management. Educational qualifications include a Pension Plan Administration Certificate from Humber College and a Certified Employee Benefit Specialist designation from the International Foundation of Employee Benefit Plans, along with other relevant credentials.