Sophie Hoey

Customer Strategy & Performance Manager at Cadent Gas Limited

Sophie Hoey has extensive experience in various roles within the gas industry and customer service. Sophie has worked in roles such as Customer Strategy & Performance Manager, Customer Experience Manager, and Asset Strategy Analyst at Cadent Gas Limited. In these roles, Sophie has been involved in data analysis, project management, and resolving customer enquiries and complaints. Sophie has also worked at National Grid as a Connections Administration Assistant and at The Deltic Group as a Crew Member. Sophie holds a Bachelor of Arts degree in Criminology and Criminal Justice from De Montfort University.

Links

Previous companies

National Grid logo

Timeline

  • Customer Strategy & Performance Manager

    April 1, 2024 - present

  • Customer Experience Manager

    March, 2020

  • Asset Strategy Analyst

    March, 2019

  • Customer Care Team Leader

    September, 2018

  • Business Support Analyst

    April, 2018

  • Unauthorised Connections Agent

    July, 2017

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